Privacy Policy


At Pacypay (Hereinafter referred to as “‘our’, ‘us’ or ‘we’”), we take a extremely cautious and respectful attitude of your personal information and data that may be collected automatically or will be provided by you. Aiming to provide you with better services and continue to enhance our professionalization, we strictly abide by the General Data Protection Regulation (GDPR) and effectively implement its requirements for the protection of personal information. This Privacy Policy gives a comprehensive introduction of how we collect and process the personal information and data retrieved from you on our website as you visit Pacypay’s website. By accessing the Pacypay’s website, you gives us permission to store, process, transmit and disclose your personal information as described in this Privacy Policy.

Personal Information we Collects

● Non-personal Data collected automatically when you visiting our website

As you enter into our website, it will automatically collect your information such as your IP address, Google Analytics ID, Internet browser and device type, information about the cookies installed on your device, location data, time zone and how you use our website, including the pages you visit, the length of your visit, your language preference and etc..

● Personal Information

When you browse our website, you may register or log in to our website or contact us in various ways to obtain or inquire more about us and/or our services. Please notify that when you do these, we collect your personal information, including but not limited to your name, address, company, email address, phone number, other contact details and billing information.

● Other Information collected through the use of cookies

Our website uses cookies. You can, at all times, manage website cookies in your browser settings and change these settings by accepting, rejecting, or deleting cookies. For more information, please see our Cookie Policy.

Our purposes of collecting your information

We collect, store and process your personal data as described hereunder, primarily to verify your identity and to provide you with a safe, smooth, efficient, and customised experience, specifically, for the following business-related purposes. By knowing which products and/or services you are visiting or interested in on our website, we can better distinguish your user types and provide you with more targeted information about products and/or services. We can also contact you with your consent to offer more information about your needs and then provide more detailed and tailored products and/or services.

We also use this data above to answer your questions, comments or complaints, to respond to your enquiry and (support) requests, and to further assist you and/or communicate with you. By receiving your information and consent, we may also send you advertising relating to our products and/or services via emails.You can cancel the subscription at any time by following the corresponding instructions.

Additionally, we use your information and data for our legitimate interests and Legal obligations. We may use your personal data to manage our business needs, such as monitoring, analysing, and improving our website and services, the sites’ performance and functionality, and to enforce the terms under which we provide our services. We may also be required to collect and retain personal data about you for legal and compliance reasons, i.e. to manage risk, or to detect, prevent, and/or remediate fraud or other potentially illegal or prohibited activities.

Personal Information and Data Retention

Your personal information and data will be retained for the least amount of time necessary to fulfil our legal or regulatory obligations and for our business purposes. We may retain Personal Data for longer periods than required by applicable regulatory requirements if it is in our legitimate business interests and not explicitly prohibited.

When you ask us to delete your information and data or when we no longer need the information and data, we securely delete or destroy it. However, we reserve our ability to retain and access the data for so long as required to comply with applicable regulatory requirements. We will continue to use and disclose such personal data in accordance with this Privacy Policy.

Sharing Your Personal Information and data

Your information will be shared within our corporate and be disclosed to our subsidiaries and affiliates or other entities in order to provide our services.

As we work with numerous third parties in order to perform our operations in the most efficient way, we may therefore disclose personal data to those entities in order to respond to your requests or inquiries, or when necessary to fulfil the services they provide to us such as software, system, and platform support, cloud hosting services, etc.

We also partner with other financial institutions to jointly create and offer products and services. We may, therefore, disclose personal data to those entities in order to ensure provision of those products and services to you.

Additionally, if you are a European resident, please note that your information may be transferred outside of the EEA. We promise to strictly abide by the regulations and requirements of the GDPR and handle your personal information prudently. Additionally, we have also formulated a complete user information security protection mechanism (which may be updated from time to time).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

We respect all your legal rights. You have the right to refuse or stop continuing to provide us with personal information and data at any time. You can access, correct, supplement, or delete some or all of the personal information and data you have provided to us. You can also strictly restrict our processing of your information and data. You can revoke the authorization you have given us to process your information and data at any time. You can also contact us at any time for more information and to ask us to explain the rationality and necessity of processing your information and data.

Please be aware that there are exceptions to your above rights. Under certain specific circumstances, we may not be able to meet your requirements for fulfilling your rights due to legal or other reasons beyond our control.

If you wish to exercise any of these rights, please contact us using the details below.


Please view our Cookies Policy for more information on our use of cookies.


Our website and services are not available to minors. We will not actively or deliberately collect information about minors. Once discovered, we will delete relevant information and data immediately, unless we are legally obligated to retain such data.

Privacy Policy Alteration

We may alter and update this Privacy Policy from time to time. By continuing to use the Pacypay’s service, you agree to the alteration of this Privacy Statement. All revised terms will automatically take effect 30 days after they posted to the website initially.

Contacting us

If you have any questions, please feel free to contact us by email at dpo@onerway.com

This Privacy policy was last updated on January 1st, 2021.